1-5-11 Service Program

Your first year of home ownership

1-5-11 Service Program: Part of Your Shea Homes Warranty 

Your first year as a new homeowner is an exciting time. This is the year you'll make your new house a home, when you'll find the perfect accent chair, and when at last, you'll say, “We finally unpacked the last box!” As a new home builder, we want you to cherish these moments, so we designed the 1-5-11 Service Program. 

What is the 1-5-11 Service Program? 

The 1-5-11 Service Program is part of your Shea Homes® Warranty and is a proactive way to communicate and address any potential items during the first year of homeownership. Our Warranty Team schedules three appointments during the 1st month, 5th month, and 11th month of homeownership where you can convey warranty concerns, receive helpful maintenance tips, and ask any questions regarding your home. Shea wants to ensure everything is up to expectations.

What You Will Learn from Shea's Warranty Specialist  
  • How does the 1-5-11 service program work?  

  • What are the features of the 1-5-11 service program? 

  • What are the benefits of the 1-5-11 service program? 

  • What if my home needs service between 1-5-11 appointments? 

  • What if I have an emergency?  

  • How long is the 1-5-11 service program? 

Estimated reading time: 15 minutes 

How Does the Shea 1-5-11 Service Program Work? 

house sales rep meeting a potential owner

The Shea 1-5-11 Service Program for new homes consists of three appointments scheduled for the 1st, 5th, and 11th month of ownership of your home. Every 1-5-11 appointment is an opportunity for us to address warranty items and advise you on how to improve your own home maintenance. At each 1-5-11 appointment, your Warranty Specialist typically:  

  • Conducts a quality review of the home’s interior and exterior 

  • Provides a refresher on your structural, mechanical, and manufacturers warranties 

  • Addresses any outstanding service requests 

  • Reviews homeowner maintenance responsibilities so your home remains like new for the years to come 

  • Answer any questions you may have to ensure that you have a thorough understanding of these procedures 

What are the Features of the Shea 1-5-11 Service Program? 

repair man fixing a door

The 1-5-11 Service Program, part of your Shea Homes Warranty, is designed to help educate you on your new home so you’ll be able to properly maintain your home as you enjoy living in it. During your first year as a homeowner with Shea Homes, our Warranty Team will review many items throughout the exterior and interior of your new home. Some of the items we may review during our visit are listed below:  

Exterior Items
  • Drainage and Grading 
  • Electrical Panel 
  • Fencing and Gate 
  • Foundation and Concrete Flatwork 
  • Gutters and Downspouts 
  • Hose Bibs 
  • HVAC Unit 
  • Landscaping 
  • Overhead Garage Door 
  • Roof 
  • Stucco, Sliding, Masonry 
  • Utility Shutoffs 
  • Water Heater 
  • Windows and Doors 

Interior Items 
  • Appliances 
  • Cabinets 
  • Circuit Breaker and GFCI Outlets 
  • Countertops 
  • Drywall 
  • Faucets, Toilets 
  • Fireplaces 
  • Flooring 
  • Grout 
  • Interior Doors and Trim 
  • Lighting 
  • Shower Enclosures / Mirrors 
  • Smoke and Carbon Monoxide Detectors 
  • Thermostats 
  • Windows 

What are the Benefits of the Shea 1-5-11 Service Program?

During your first year of homeownership, the Shea Homes Warranty Team will be here every step to provide exceptional service and efficient communication. Additional benefits of our 1-5-11 Program include:

  • Proactive service. We schedule appointments ahead of time to address any immediate issues and get ahead of future incidents before they become a larger concern.   

  • Easy to request service. No matter how much we try to avoid them, sometimes unanticipated challenges happen. If they do, our Warranty Team is just one service request away by logging in to your account at My Shea Home and submitting a request.   

  • Updated quality materials and products. We’re a home builder that cares about every detail. Unlike a resale home that could have hidden replacement costs, new build homes feature carefully selected materials.  

What if my Home Needs Work Between 1-5-11 Appointments? 

We understand that you might experience an urgent concern that, if not promptly corrected, could lead to more problems or pose a significant inconvenience.  

If you experience a situation like this, please send us an email at warranty@sheahomes.com or submit a service request on the My Shea Home Portal. Our Warranty Team will then evaluate your request and advise you accordingly. If the issue is urgent, we will send a representative to expedite the needed repair. 

What if I Have an Emergency? 

An emergency is a situation that either prevents you from residing in your home or could put you, your family, or your home at risk. Emergencies require immediate attention. Examples would include: 

  • Total stoppage of the sewer system 

  • A water leak that cannot be isolated without turning the water off at the meter 

  • A complete loss of electrical power in the home (after checking the main circuit breakers and confirming there is not a local power outage) 

Although rare, if such a thing should happen, each community has a specific emergency response procedure so it can be addressed quickly. 

How Long is the 1-5-11 Service Program? 

The Shea Homes 1-5-11 Program lasts for 11 months and takes place during your first year of home ownership. At the 11-month appointment, our Warranty Team will provide you with the information you need to maintain your home's quality beyond the warranty period.  

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